Privacy Policy

Privacy Policy

Dotty Dogs Grooming Salon
Last updated: November 2025

Dotty Dogs Grooming Salon is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.

By booking an appointment or using our services, you agree to the terms described in this policy.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Name
• Email      
• Address
• Telephone number
• Pet information
• Any  details submitted via check-in forms or during appointment bookings

1.2 No Automatically Collected Data

We do not use cookies or any similar tracking technologies on our website.
We do not automatically collect browsing or usage data. You opt in, or out of this when you visit our website. 

2. How We Use Your Information

We use your information only for the following purposes:

• To manage and confirm grooming appointments
• To send appointment reminders
• To send check-in forms via email
• To contact you with updates related to your appointment
• To maintain accurate client and pet service records
• To comply with legal or regulatory requirements

3. How We Store and Protect Your Information

• Email addresses and other personal information are stored securely.
• We implement reasonable administrative and technical safeguards to protect your data from unauthorized access, loss, or misuse.
• Only authorised staff members have access to customer information.

4. Sharing Your Information

We do not share, sell, or distribute your personal information with any third parties.
Your data is used exclusively within Dotty Dogs Grooming Salon for service-related purposes.

5. Your Rights

Depending on UK data protection laws (UK GDPR), you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict our processing of your information
• Withdraw consent (for example, opting out of reminder emails)

To exercise any of these rights, contact us using the details below.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our grooming services
• Maintain appointment and pet care records
• Meet legal or regulatory obligations

You may request deletion of your data at any time.

7. Children’s Privacy

Our services are not directed toward children under 13.
We only collect personal information about minors when provided by a parent or guardian for pet-related bookings.

8. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on our website with an updated “Last updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or the information we hold, please contact:

Dotty Dogs Grooming Salon
Hexham, Northumberland
Email: dottydogsgrooming@gmail.com